OUR TEAM

Since 1998 Mark has worked as a Business Interruption consultant, acting for insureds. Prior to that he worked for a leading loss adjusting company as a business interruption adjuster.

Mark has worked as both a loss adjuster and claims preparer, giving him valuable insight into the claims process. Preparing the claim and getting the numbers right is important, but so too is ensuring the communication channels and flow of information operates smoothly to ensure expectations are met, to achieve settlement of the claim.

Over the years Mark has settled business interruption claims for insureds in New Zealand, Australia and the Pacific Islands.

Mark has a strong interest in education and training and over the years has presented workshops on Business Interruption. For six years he was an examiner in Business Interruption for the Insurance Institute of New Zealand. He regularly presents courses for IBANZ throughout NZ.

Mark is a Chartered Accountant, has a Bachelor of Commerce degree, is a senior associate of the Australian and New Zealand Institute of Insurance and Finance and a member of the NZ and UK Institutes of Loss Adjustors.

Alna has been part of Commercial Loss Management since 2019, specialising in Business Interruption consulting and acting on behalf of insured clients. She brings more than 25 years of diverse experience spanning loss adjusting, financial claims preparation, and corporate finance roles in South Africa, Australia, and New Zealand.

Her expertise covers large and complex Business Interruption, Crime and Fidelity, Bankers Bond, and Professional Liability claims. Prior to joining Commercial Loss Management, Alna spent 15 years with leading loss adjusting firms and 5 years at a listed insurance broking firm preparing financial claims for clients.

Alna qualified as a Chartered Accountant while working for a multinational accounting firm and later served as financial manager for JSE-listed companies in the mining and manufacturing sectors. This background, combined with hands-on experience across industries including retail, equipment rental, storage, manufacturing, hospitality, power generation, mining, banking and investment management has given her strong analytical skills and commercial acumen.

She is proficient with accounting systems such as MYOB and Xero, stock management programs including Sitelink and Storeman, and advanced data analysis using Excel pivot tables.
Alna is a member of the South African Institute of Chartered Accountants and holds a Bachelor of Accounting Science with Honours.